Refund policy
Last updated: August 2026
Thank you for shopping at Dinked Up. Please read this policy carefully before making a purchase.
Made-to-Order Products
All Dinked Up products are made to order through our print-on-demand partner and are not held in pre-made inventory. Because each item is printed specifically for you after you place your order, we are unable to accept returns or exchanges for reasons such as change of mind, ordering the wrong size, or general dissatisfaction with the design once printed.
We strongly encourage you to review our size charts, product descriptions, and mockup images carefully before completing your purchase.
Defective, Damaged, or Misprinted Items
If your item arrives defective, damaged in transit, or significantly different from what was ordered (e.g., wrong design, wrong size shipped in error, or a manufacturing defect), we will gladly offer a replacement or full refund.
To request a replacement or refund for a defective or damaged item:
- Contact us at hello@dinkedup.shop within 14 days of delivery.
- Include your order number and clear photos showing the issue (the defect, damage, or incorrect item).
- We will review your claim and respond within 2-3 business days with next steps.
Approved replacements will be reprinted and shipped at no additional cost. Approved refunds will be issued to your original payment method and may take 5-10 business days to appear, depending on your bank or card provider.
Order Cancellations
Because production begins shortly after an order is placed, cancellation requests can only be honored if your order has not yet entered production. Contact us as soon as possible at hello@dinkedup.shop if you need to cancel — we cannot guarantee a cancellation will be possible once printing has started.
Shipping Timelines
Please allow 5-15 business days for your order to be produced and delivered. This timeframe is not eligible for refund requests on its own, as it reflects our standard made-to-order production and shipping process. If your order significantly exceeds this window, please reach out and we'll look into it.
Non-Refundable Situations
We're unable to offer refunds or replacements for:
- Orders where an incorrect shipping address was provided by the customer and the order has already shipped
- Minor color variations due to different device screens or print batch variation
- Wear and tear from normal use over time
Contact Us
Questions about a specific order? Email hello@dinkedup.shop and we'll help sort it out.